Billing & Refunds FamilyTreeDNA

Billing & Refunds FamilyTreeDNA

What payment methods do you use? How to pay for an order?

When placing an order online, you can pay by credit card (Visa, Mastercard, American Express) or Paypal.

If you prefer to pay by check or money order from the United States, please contact customer service. We can accept bank transfers from our international clients. Please contact support for more information. Note: We will only process tests after receiving full payment.

Can I change my test before sending it to the lab?
Yes. We can help you change your order before the test arrives at the lab.
Please see our Refund Policy for more details.
What is the Family Tree DNA refund policy?
As a rule, after passing the test to the laboratory, we cannot return the money. All refunds are at the discretion of Family Tree DNA. Any refund may take three to five business days to process. You can read more about our Returns Policy here.
Can I pay for the kit and send it to another person (third-party billing)?
Yes. We accept third party payments. You may choose a billing address other than your shipping address when placing your order. Be sure to read the third party payment rules in our Privacy Policy and Terms of Use.
Can I pay for an upgrade or an additional test on someone else’s KIT FamilyTreeDNA?
Yes. You can pay to upgrade someone else’s kit. The owner of the kit must first agree and provide their written permission to Customer Service at the primary email address provided in the kit. Customer service will place the order and help you with invoicing. Please contact customer service and be sure to review the third party payment policies in our Privacy Policy and Terms of Service.
Note: The person may change their mind and your access to their account may be blocked. They will need to compensate other parties for any testing before we can grant their request.

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