Billing & Refunds FamilyTreeDNA

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Billing & Refunds FamilyTreeDNA

What payment methods do you take? How do I pay for an order?
When placing an order online, you may pay via credit card (Visa, Mastercard, American Express) or Paypal.

If you prefer to pay via US check or US money order, please contact customer service. We are able to take bank transfers from our international customers. Please contact customer service for more information.

Note: We will process tests only after we receive payment in full.

Can I change my test before it is sent to the lab?
Yes. We can help you change your order before your test is batched to the lab.

Please see our Refund Policy for more details.

What is Family Tree DNA’s refund policy?
Generally, once a test has gone to the lab, we are not able to refund. All refunds are at the discretion of Family Tree DNA. Please allow three to five business days for any refund to be processed.

You may learn more about our Refund Policy here.

Is it possible to pay for a kit and send it to another person (third-party billing)?
Yes. We accept third-party billing. When you place an order, you may choose a billing address that is different from the shipping address. Please make sure to read the third-party payment rules on our Privacy Policy and Terms of Service.

Is it possible to pay for an upgrade or additional test on someone else’s KIT FamilyTreeDNA?
Yes. You may pay for an upgrade on someone else’s kit. The kit owner must first agree and submit their permission in writing to Customer Support through the primary email address on the kit. Customer support will need to place the order and can assist you with billing. Please contact customer service, and be sure you read the third-party payment rules on our Privacy Policy and Terms of Service.

Note: The individual may change their mind and have your access to their account blocked. They will need to repay all other parties for any testing before we are able to facilitate their request.

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